EPIC Consultants Blog

Tools, tips and inspiration to "Make it Better"

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If you've clicked on this article, you probably get the hype behind ISO standards and how they can be the catalyst of massive growth for your company. If you didn’t catch our first article in this 2-pronged series, exploring the strategic side of ISO, you can find it at ISO as a strategic decision - PART 1:  Commitment to Excellence.

In today's discussion, we will explore the global and statewide trends ISO has experienced in 2019-2020 to hopefully give you an idea of which ISO standards may be worth looking into.


Working on continuous improvement, the road is not always easy. Much like farming, in order to be successful, there must be a strong foundation set in the soil, intentional and proper seeds planted, watering and cultivation of these seeds, then a process of weeding to fine tune it. At the end of this process, the blossomed flowers — or shall we say financial results — are evident.

Flores Isabelita knows this process all too well — in business and at the farmland.

Flores Isabelita is part of the Falcon Farms group, a fully integrated flower company with farms in Colombia and Ecuador and distribution centers in six US states, and a major player in the supply of flower bouquets into big retailers in the US.

The Colombian-based company was first exposed to the Lean 6 Sigma methodology with EPIC Consultants in 2016. For the past 4 years, Flores Isabelita has been in a "Lean...


I have been implementing and managing Enterprise Resource Planning (ERP) systems for several years. My ERP journey started at the FIU Computer Science department where I was working on a degree in Computer Science and had taken a few courses in Artificial Intelligence (AI). One day, I visited the Dean of the department seeking advice on what courses to take next to improve my IT knowledge and enhance my career. The Dean, a knowledgeable individual, advised me that “rather than re-inventing hot water, I should learn to use systems and applications already created by others”. I followed his advice and instead of working on a master’s degree in Computer Science with concentration in AI, I began learning and working with ERP systems at my job then as an IT Manager.

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Nobody likes meetings. We meet a lot, and bad meetings are not only annoying, but they also cost a lot of money. Now, with most meetings being held online, they are even worse! Technical difficulties, distractions, lack of physical presence all make online meetings harder to handle… and usually it takes a lot more effort to make them effective.

It is interesting that even though we’ve seen more and more articles giving recommendations on how to make the most out of tools and optimize communication, not enough give practical advice on how to make a great meeting.

Great meetings help you reach decisions and consensus quickly; optimizing time and energy investments. So, here are 3 tips that will help you have better meetings:

  • Identify Meeting Wastes

Start by identifying and measuring the enemy – (...


Most companies are going through rough patches: difficulties with their payroll, forecasting customer orders, uncertainty with suppliers, keeping key personnel; the list goes on.

In our last article, we shared tips on how to create a Crisis Management Strategy and asked readers to share any topics of interest.

First and foremost, thank you for your great feedback! One of the main themes that came up was: “What value-added tools could we implement with limited resources and while respecting government protocols?

So, we went into our toolbox and picked a few tools to share with you:

Equipment Maintenance (reducing / eliminating downtime)

If you have the time and manpower available, then there is an opportunity to improve your maintenance program. There are 3 main types of equipment maintenance programs: REACTIVE, PREVENTIVE AND PREDICTIVE:

1. Reactive Maintenance is unfortunately, the most common type of maintenance executed by companies. This type of maintenance only...


The world is living unprecedented times, COVID-19 has shaken some structures, and nobody really knows what the next day - or week-will look like. Right now, it is uncertain whether we will see larger and/or more frequent outbreaks, and so it is critical that businesses have a crisis management strategy.

Every company right now is facing the challenge of keeping the organization on track when it feels like all the emphasis is on the crisis. It is not an easy task, but it is one that can be faced with strong leadership and making sure we have a robust Crisis Management Strategy – a set of steps / guidelines / checklists to find the compass back to your destination.

The Center for Disease Control and Prevention (CDC) has created a checklist for businesses on how to plan for pandemic influenza. The original file can be found here, and an adapted copy can be found at the end of this article. That can be a useful resource to evaluate if we are tackling the situation from...


For a while we have received requests to create a forum to discuss Lean 6 Sigma between the EPIC Family (over 2000 Black Belts, Green Belts, Supply Chain and ISO professionals) and we have done just that.

Now all of us can share our experiences, best practices, solutions and challenges and get feedback from our peer Lean 6 Sigma practitioners.


Major manufacturing players remains relatively upbeat about their respective sector outlooks, a new report finds. Key concerns remain however, around the development of key capital expenditure projects, as changing trends, from increased demand for flexibility and sustainability to a war for talent, take hold of the industries more widely.

The manufacturing industry faces a host of new challenges from new technologies and models, such as digitalisation, additive techniques and Industry 4.0; a scarcity in talent; and sometimes unpredictable changing, and radically different, consumer and client sentiment across global markets. Environmental and wider supply chain concerns too are becoming increasingly prominent factors to consider for the industry.

The global manufacturing industry is expected to have seen growth of 2.8% in 2016. Manufacturing production is likely to risen by 1.3% in industrialised countries and by 4.7% in developing economies. To meet the increasing demand, in the face of market uncertainties, manufacturers across a range of sectors face key strategic...